Upland Software Reports First Quarter 2024 Financial Results

Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based tools for digital transformation, today announced financial and operating results for the first quarter 2024 and issued guidance for its second quarter and full year of 2024.

First Quarter 2024 Financial Highlights

  • Total revenue was $70.7 million, a decrease of 8% from $77.1 million in the first quarter of 2023.
  • Subscription and support revenue was $67.1 million, a decrease of 8% from $72.9 million in the first quarter of 2023.
  • GAAP net loss was $96.1 million compared to a GAAP net loss of $140.0 million in the first quarter of 2023. GAAP net loss attributable to common stockholders was $97.5 million compared to GAAP net loss attributable to common stockholders of $141.4 million in the first quarter of 2023. GAAP net loss per share attributable to common stockholders was $3.37 per share, compared to a GAAP net loss per share attributable to common stockholders of $4.38 per share in the first quarter of 2023. This quarter over quarter change in GAAP net loss is primarily attributable to goodwill impairments of $87.2 million in the first quarter of 2024 compared to $128.8 million in the first quarter of 2023.
  • Adjusted EBITDA was $13.1 million, or 19% of total revenue, compared to $17.6 million, or 23% of total revenue, in the first quarter of 2023.
  • GAAP operating cash flow was $5.1 million, compared to GAAP operating cash flow of $15.8 million in the first quarter of 2023. Free cash flow was $4.9 million, compared to free cash flow of $15.6 million in the first quarter of 2023.
  • Cash on hand as of the end of the first quarter of 2024 was $231.6 million, after buying back $7.9 million in outstanding Common Stock in the quarter.

"In Q1, we beat our revenue and Adjusted EBITDA guidance midpoints," said Jack McDonald, Upland's chairman and chief executive officer. "We continued to drive innovation with 10 key AI initiatives throughout our product portfolio. We are proud of our products' ongoing industry recognition and excited to welcome 21 new major customers this quarter."

First Quarter Business Highlights

  • We expanded relationships with 256 existing customers, 29 of which were major expansions. We also welcomed 134 new customers to Upland in the first quarter, including 21 new major customers.
  • We earned 44 badges in G2’s Spring 2024 market reports across our products. Upland Altify, our sales optimization software, and Upland InterFAX, our cloud-based fax service, are new to receiving badges. The Company’s knowledge management solutions, Upland RightAnswers and Upland Panviva, continue to garner various recognitions, while Upland Qvidian, our proposal management and response software, increased its number of Leader badges earned quarter-over-quarter.
  • Upland Software was included as a Notable Vendor in Forrester's Customer Solutions Landscape Report for our knowledge management solutions, Panviva and RightAnswers. With the continuous advancements of AI technology, Upland remains committed to enhancing its solutions and guiding organizations through the transformative AI revolution, helping them embrace the future of knowledge management.
  • Our product development teams worked diligently to implement 10 AI initiatives across our portfolio. We continue to drive innovation for our customers, including Upland Qvidian's AI-guided proposal automation integrated with IBM watsonx, to Upland Altify's integration with Salesforce for various data extraction, summarization, and auto-generated form response capabilities.

Business Outlook

For the quarter ending June 30, 2024, Upland expects reported total revenue to be between $64.4 and $70.4 million, including subscription and support revenue between $61.5 and $66.5 million, for a decline in total revenue of 10% at the mid-point from the quarter-ended June 30, 2023. Second quarter 2024 Adjusted EBITDA is expected to be between $11.8 and $14.8 million, for an Adjusted EBITDA margin of 20% at the mid-point. This Adjusted EBITDA guide at the mid-point is a decrease of 20% from the quarter-ended June 30, 2023.

For the full year ending December 31, 2024, Upland expects reported total revenue to be between $264.7 and $282.7 million, including subscription and support revenue between $251.6 and $266.6 million, for a decline in total revenue of 8% at the mid-point from the year ended December 31, 2023. Full year 2024 Adjusted EBITDA is expected to be between $50.8 and $59.8 million, for an Adjusted EBITDA margin of 20% at the mid-point. This Adjusted EBITDA guide at the midpoint is a decline of 14% from the year ended December 31, 2023.

Conference Call Details

Upland's executive team will host a live conference call and webcast at 4:00 p.m. Central Time, 5:00 p.m. Eastern Time today to review Upland’s financial results and outlook for the business. The call can be accessed via a webcast on investor.uplandsoftware.com, or by dialing 1-800-715-9871 in North America or 1-646-307-1963 if outside North America, international rates apply. Attendees will need to use access code 8422976 to join the call. This webcast will contain forward-looking statements and other material information regarding Upland’s financial and operating results.

Following the completion of the conference call, a recording of the webcast will be made available at investor.uplandsoftware.com for twelve months.

About Upland Software

Upland Software, Inc. enables global businesses to work smarter with over 25 proven cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

Non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following non-GAAP financial measures: Adjusted EBITDA, non-GAAP net income (loss), non-GAAP net income (loss) per share and free cash flow.

We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These non-GAAP financial measures also facilitate management's internal comparisons to our historical performance and liquidity as well as comparisons to our competitors' operating results. We believe these non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and they are used by our institutional investors and the analyst community to help them analyze the health of our business. For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures, see the tables provided below in this release.

We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Additionally, we are unable to quantify the impact of foreign currency exchange fluctuations on components of our income statement beyond revenues because the information which is needed to do so is unavailable at this time without unreasonable effort.

Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus depreciation and amortization expense, interest expense, net, other expense (income), net, provision (benefit) for income taxes, stock-based compensation expense, acquisition-related expenses, non-recurring litigation costs, purchase accounting adjustments for deferred revenue and impairment of goodwill.

Upland defines non-GAAP net income (loss) as net income (loss), calculated in accordance with GAAP, plus, amortization of purchased intangible assets, amortization of debt discount, loss on debt extinguishment, stock-based compensation expenses, acquisition-related expenses, non-recurring litigation expenses, purchase accounting adjustments for deferred revenue, non-recurring provision for income tax, impairment of goodwill and the related tax effect of the adjustments above.

Upland defines free cash flow as GAAP operating cash flow less purchases of property and equipment.

Upland defines major accounts as accounts with greater than or equal to $25,000 in annual recurring revenue.

Upland defines major expansions as existing customers who expanded the amount of annual recurring revenue under their contract by at least $25,000.

Upland defines cash gross margin as product revenue less subscription and support cost of sales, excluding depreciation & amortization.

In connection with periodic reviews of our business, we have decided to discontinue the availability of certain non-strategic product offerings and a limited number of non-strategic customer contracts (collectively referred to as “Sunset Assets”).

Overage Charges are subscription and support revenues earned in addition to contractual minimum customer commitments as a result of the usage volume of services including text and e-mail messaging and third-party pass-through costs that exceed the levels stipulated in contracts with the Company.

Upland defines Core Organic Growth Rate as the percentage change between two reported periods in subscription and support revenue, excluding subscription and support revenue from Sunset Assets and Overage Charges. We calculate our year-over-year Core Organic Growth Rate as though all acquisitions or dispositions closed as of the end of the latest period were closed as of the first day of the prior year period presented. Core Organic Growth Rate does not represent actual organic revenue generated by our business as it stood at the beginning of the respective period.

Forward-looking Statements

This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or our future financial or operating performance, including our guidance related to future performance, and are subject to substantial risks, uncertainties and assumptions. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments we may make. Accordingly, you should not place undue reliance on these forward-looking statements. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “anticipate,” “believe,” “may,” “will,” “continue,” “seek,” “estimate,” “intend,” “hope,” “predict,” “could,” “should,” “would,” “project,” “plan,” “expect” or the negative or plural of these words or similar expressions, although not all forward-looking statements contain these words.

Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including, but are not limited to: our financial performance and our ability to achieve or sustain profitability or predict future results; our plans regarding future acquisitions, acquisition expense timing and our ability to consummate and integrate acquisitions; our ability to expand our go to market operations, including our marketing and sales organization and cross selling opportunities, and successfully increase sales of our products; our ability to obtain financing in the future on acceptable terms or at all; our expectations with respect to revenue, cost of revenue, average annual spend, margin expense and operating expenses in future periods; our expectations with regard to revenue from perpetual licenses and professional services; our ability to adapt to macroeconomic factors impacting the global economy, including foreign currency exchange risk, inflation and supply chain constraints; our ability to attract and retain customers; our ability to successfully enter new markets and manage our international expansion; our ability to comply with privacy laws and regulations; our ability to deliver high-quality customer service; our plans regarding, and our ability to effectively manage, our growth, including organic growth; maintaining our senior management team and key personnel; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to adapt to technological change and continue to innovate; global economic and financial market conditions and uncertainties; the growth of demand for cloud-based, digital transformation applications; our ability to integrate our applications with other software applications; maintaining and expanding our relationships with third parties; costs associated with defending intellectual property infringement and other claims; our ability to maintain, protect and enhance our brand and intellectual property; our expectations with regard to trends, such as seasonality, which affect our business; impairments to goodwill and other intangible assets; our beliefs regarding how our applications benefit customers and what our competitive strengths are; the operation, reliability and security of our third-party data centers; our expectations as to the payment of dividends; our Share Repurchase Plan, including expectations regarding the timing and manner of repurchases made under the Share Repurchase Plan; our current level of indebtedness, including our exposure to variable interest rate risk; the potential elimination or limitation of tax incentives or tax losses and/or reductions of U.S. federal net operating losses; the risk that we did not consider another contingency included in this list; and factors that could affect our business and financial results identified in Upland's filings with the Securities and Exchange Commission (the "SEC"), including Upland's most recent 10-K filed with the SEC. Additional information will also be set forth in Upland's future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that Upland makes with the SEC.

The forward-looking statements herein represent Upland's views as of the date of this press release, and these views could change. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release.

Upland Software, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except per share data)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

(unaudited)

Revenue:

 

 

 

 

Subscription and support

 

$

67,078

 

 

$

72,914

 

Perpetual license

 

 

1,470

 

 

 

1,571

 

Total product revenue

 

 

68,548

 

 

 

74,485

 

Professional services

 

 

2,188

 

 

 

2,571

 

Total revenue

 

 

70,736

 

 

 

77,056

 

Cost of revenue:

 

 

 

 

Subscription and support

 

 

19,829

 

 

 

23,485

 

Professional services and other

 

 

1,220

 

 

 

2,051

 

Total cost of revenue

 

 

21,049

 

 

 

25,536

 

Gross profit

 

 

49,687

 

 

 

51,520

 

Operating expenses:

 

 

 

 

Sales and marketing

 

 

17,018

 

 

 

14,289

 

Research and development

 

 

12,455

 

 

 

12,530

 

General and administrative

 

 

13,232

 

 

 

17,189

 

Depreciation and amortization

 

 

11,396

 

 

 

15,094

 

Acquisition-related expenses

 

 

 

 

 

1,094

 

Impairment of goodwill

 

 

87,227

 

 

 

128,755

 

Total operating expenses

 

 

141,328

 

 

 

188,951

 

Loss from operations

 

 

(91,641

)

 

 

(137,431

)

Other expense:

 

 

 

 

Interest expense, net

 

 

(4,958

)

 

 

(5,461

)

Other income (expense), net

 

 

(78

)

 

 

1,425

 

Total other expense

 

 

(5,036

)

 

 

(4,036

)

Loss before benefit from income taxes

 

 

(96,677

)

 

 

(141,467

)

Benefit from income taxes

 

 

547

 

 

 

1,422

 

Net loss

 

$

(96,130

)

 

$

(140,045

)

Preferred stock dividends

 

 

(1,375

)

 

 

(1,315

)

Net loss attributable to common stockholders

 

$

(97,505

)

 

$

(141,360

)

Net income (loss) per common share:

 

 

 

 

Net loss per common share, basic and diluted

 

$

(3.37

)

 

$

(4.38

)

Weighted-average common shares outstanding, basic and diluted

 

 

28,917,897

 

 

 

32,259,110

 

Upland Software, Inc.

Condensed Consolidated Balance Sheets

(in thousands)

 

 

 

March 31,

 

December 31,

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

 

ASSETS

 

 

 

 

Current assets:

 

 

 

 

Cash and cash equivalents

 

$

231,614

 

 

$

236,559

 

Accounts receivable, net of allowance

 

 

29,253

 

 

 

38,765

 

Deferred commissions, current

 

 

9,678

 

 

 

10,429

 

Unbilled receivables

 

 

3,213

 

 

 

2,701

 

Income tax receivable, current

 

 

5,221

 

 

 

3,775

 

Prepaid expenses and other current assets

 

 

10,215

 

 

 

8,004

 

Total current assets

 

 

289,194

 

 

 

300,233

 

Tax credits receivable

 

 

1,553

 

 

 

1,657

 

Property and equipment, net

 

 

1,803

 

 

 

1,932

 

Operating lease right-of-use asset

 

 

2,480

 

 

 

2,929

 

Intangible assets, net

 

 

166,988

 

 

 

182,349

 

Goodwill

 

 

264,012

 

 

 

353,778

 

Deferred commissions, noncurrent

 

 

12,593

 

 

 

12,568

 

Interest rate swap assets

 

 

15,889

 

 

 

14,270

 

Other assets

 

 

434

 

 

 

308

 

Total assets

 

$

754,946

 

 

$

870,024

 

LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' EQUITY

Current liabilities:

 

 

 

 

Accounts payable

 

$

4,642

 

 

$

8,137

 

Accrued compensation

 

 

7,083

 

 

 

7,174

 

Accrued expenses and other current liabilities

 

 

6,770

 

 

 

7,050

 

Deferred revenue

 

 

99,550

 

 

 

102,763

 

Operating lease liabilities, current

 

 

2,073

 

 

 

2,351

 

Current maturities of notes payable

 

 

3,257

 

 

 

3,172

 

Total current liabilities

 

 

123,375

 

 

 

130,647

 

Notes payable, less current maturities

 

 

472,642

 

 

 

473,502

 

Deferred revenue, noncurrent

 

 

3,428

 

 

 

3,860

 

Operating lease liabilities, noncurrent

 

 

1,224

 

 

 

1,597

 

Noncurrent deferred tax liability, net

 

 

14,696

 

 

 

16,025

 

Other long-term liabilities

 

 

447

 

 

 

461

 

Total liabilities

 

 

615,812

 

 

 

626,092

 

Series A Convertible Preferred stock

 

 

119,013

 

 

 

117,638

 

Stockholders’ equity:

 

 

 

 

Common stock

 

 

3

 

 

 

3

 

Additional paid-in capital

 

 

602,813

 

 

 

608,995

 

Accumulated other comprehensive loss

 

 

2,307

 

 

 

6,168

 

Accumulated deficit

 

 

(585,002

)

 

 

(488,872

)

Total stockholders’ equity

 

 

20,121

 

 

 

126,294

 

Total liabilities, convertible preferred stock and stockholders’ equity

 

$

754,946

 

 

$

870,024

 

Upland Software, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

 

2023

 

 

 

(unaudited)

 

(unaudited)

Operating activities

 

 

 

 

Net loss

 

$

(96,130

)

 

$

(140,045

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

Depreciation and amortization

 

 

13,802

 

 

 

18,500

 

Deferred income taxes

 

 

(1,057

)

 

 

(1,975

)

Amortization of deferred costs

 

 

3,047

 

 

 

3,352

 

Foreign currency re-measurement loss

 

 

(164

)

 

 

(859

)

Non-cash interest, net and other income, net

 

 

(882

)

 

 

573

 

Non-cash stock-based compensation expense

 

 

3,522

 

 

 

6,462

 

Non-cash loss on impairment of goodwill

 

 

87,227

 

 

 

128,755

 

Changes in operating assets and liabilities, net of purchase business combinations:

 

 

 

 

Accounts receivable

 

 

9,361

 

 

 

6,991

 

Prepaid expenses and other current assets

 

 

(4,117

)

 

 

(2,362

)

Other assets

 

 

(2,608

)

 

 

(2,483

)

Accounts payable

 

 

(3,459

)

 

 

(184

)

Accrued expenses and other liabilities

 

 

(389

)

 

 

(859

)

Deferred revenue

 

 

(3,032

)

 

 

(41

)

Net cash provided by operating activities

 

 

5,121

 

 

 

15,825

 

Investing activities

 

 

 

 

Purchase of property and equipment

 

 

(183

)

 

 

(215

)

Net cash used in investing activities

 

 

(183

)

 

 

(215

)

Financing activities

 

 

 

 

Payments of debt costs

 

 

 

 

 

(130

)

Payments on notes payable

 

 

(1,350

)

 

 

(1,350

)

Stock repurchases and retirement

 

 

(7,918

)

 

 

 

Taxes paid related to net share settlement of equity awards

 

 

(331

)

 

 

(235

)

Additional consideration paid to sellers of businesses

 

 

 

 

 

(5,066

)

Net cash used in financing activities

 

 

(9,599

)

 

 

(6,781

)

Effect of exchange rate fluctuations on cash

 

 

(284

)

 

 

238

 

Change in cash and cash equivalents

 

 

(4,945

)

 

 

9,067

 

Cash and cash equivalents, beginning of period

 

 

236,559

 

 

 

248,653

 

Cash and cash equivalents, end of period

 

$

231,614

 

 

$

257,720

 

Supplemental disclosures of cash flow information:

 

 

 

 

Cash paid for interest, net of interest rate swaps

 

$

8,720

 

 

$

7,134

 

Cash paid for taxes

 

$

2,114

 

 

$

2,507

 

Upland Software, Inc.

Reconciliation of Adjusted EBITDA

(in thousands, unaudited)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

 

2023

 

Reconciliation of Net Loss to Adjusted EBITDA:

 

 

 

 

Net loss

 

$

(96,130

)

 

$

(140,045

)

Add:

 

 

 

 

Depreciation and amortization expense

 

 

13,802

 

 

 

18,500

 

Interest expense, net

 

 

4,958

 

 

 

5,461

 

Other expense (income), net

 

 

78

 

 

 

(1,425

)

Benefit from income taxes

 

 

(547

)

 

 

(1,422

)

Stock-based compensation expense

 

 

3,522

 

 

 

6,462

 

Acquisition-related expense

 

 

 

 

 

1,086

 

Non-recurring litigation costs

 

 

118

 

 

 

 

Purchase accounting deferred revenue discount

 

 

75

 

 

 

228

 

Impairment of goodwill

 

 

87,227

 

 

 

128,755

 

Adjusted EBITDA

 

$

13,103

 

 

$

17,600

 

Upland Software, Inc.

Reconciliation of Non-GAAP Net Loss and Non-GAAP EPS

(in thousands, except share and per share data, unaudited)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

 

2023

 

Reconciliation of net loss to non-GAAP net income:

 

 

 

 

Net loss

 

$

(96,130

)

 

$

(140,045

)

Add:

 

 

 

 

Stock-based compensation expense

 

 

3,522

 

 

 

6,462

 

Amortization of purchased intangibles

 

 

13,510

 

 

 

18,170

 

Amortization of debt discount

 

 

575

 

 

 

573

 

Acquisition-related expense

 

 

 

 

 

1,086

 

Nonrecurring litigation expense

 

 

118

 

 

 

 

Purchase accounting deferred revenue discount

 

 

75

 

 

 

228

 

Impairment of goodwill

 

 

87,227

 

 

 

128,755

 

Tax effect of adjustments above

 

 

(2,049

)

 

 

(4,253

)

Non-GAAP net income

 

$

6,848

 

 

$

10,976

 

 

 

 

 

 

Weighted average common shares outstanding, basic

 

 

28,917,897

 

 

 

32,259,110

 

Weighted average common shares outstanding, diluted

 

 

35,956,683

 

 

 

38,979,587

 

Non-GAAP earnings per share, basic

 

$

0.24

 

 

$

0.34

 

Non-GAAP earnings per share, diluted

 

$

0.19

 

 

$

0.28

 

Upland Software, Inc.

Reconciliation of Operating Cash Flow to Free Cash Flow

(in thousands, unaudited)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

 

2023

 

Reconciliation of operating cash flow to Free Cash Flow:

 

 

 

 

Net cash provided by operating activities

 

$

5,121

 

 

$

15,825

 

Less: Purchase of property and equipment

 

 

(183

)

 

 

(215

)

Free Cash Flow

 

$

4,938

 

 

$

15,610

 

Upland Software, Inc.

Supplemental Financial Information

(in thousands, unaudited)

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

2023

Stock-based compensation:

 

 

 

 

Cost of revenue

 

$

186

 

$

302

Research and development

 

 

606

 

 

655

Sales and marketing

 

 

397

 

 

576

General and administrative

 

 

2,333

 

 

4,929

Total

 

$

3,522

 

$

6,462

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

2023

Depreciation:

 

 

 

 

Cost of revenue

 

$

 

$

2

Operating expense

 

 

292

 

 

328

Total

 

$

292

 

$

330

 

 

 

 

 

Amortization:

 

 

 

 

Cost of revenue

 

$

2,406

 

$

3,404

Operating expense

 

 

11,104

 

 

14,766

Total

 

$

13,510

 

$

18,170

 

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