Solonis Releases State of the Industry Report

New research examines how to navigate guest expectations into 2023

Solonis, a leading provider of modern property management solutions, today released its 2022 State of the Industry Report. The report offers insight into guest expectations, travel sentiment, and how hotels can adapt to cater to guests into 2023.

Travel experienced a considerable upswing in 2022 as guests became more comfortable staying in hotels again. However, this increase in travel is viewed with caution as rising inflation increases prices. Solonis set out to better understand how these factors will impact the future of travel, conducting independent research and surveying travelers about their outlook on leisure travel and plans for future trips in 2023. These findings were compiled alongside consumer and business data from the travel industry to glean further insight.

“Our data revealed that today’s travel sentiment is as nuanced and individualized as the properties we serve,” stated Frederic Dominioni, Chief Revenue Officer, Solonis. “Consumers are operating based on comfort level, which is entirely personal. Looking ahead to 2023, we don’t expect a one-size-fits-all approach to catering to travelers, and our data reflects that sentiment. That also means we’ll do everything we can to equip our partners with the tools to cater to each unique guest.”

Beyond examining guest expectations, the Solonis 2022 State of the Industry Report details the trends shaping the industry, major pain points in the trip planning process, and how hotels can best optimize operations.

Key Findings

• As consumers think about future leisure travel, 41% of survey respondents expect their travel desire to remain the same in 2023.
• Despite a steady rise in technology use from properties, 35% of travelers find the reservation process to be the biggest challenge when planning a trip.
• Today’s guests are increasingly focused on sustainability, with 65% expressing positivity towards hotel sustainability efforts.

“To keep guests happy in today’s landscape, hotels must navigate increased scrutiny over service and accommodations while striking a balance between investing in rising trends and maintaining existing expectations,” continued Dominioni. “Solonis helps industry partners navigate this fine line, equipping properties with the tools they need to streamline business operations and deliver heightened personalization. As we look ahead to 2023, we’re eager to work alongside more hoteliers and guide them in technology best practices while delivering value for guests.”

The full 2022 report can be downloaded and accessed here. To learn more about Solonis and the evolution of the hotel management cloud, visit solonis.com.

About Solonis

Solonis is an intuitive property management system powered by business intelligence that offers the hospitality industry a single, robust solution for managing hotels, resorts, and corporate housing. Its ease of use, streamlined onboarding, and 24/7 support make it the preferred PMS solution. Headquartered in San Diego, Solonis is the vision of hospitality experts and technologists who believe it is time for a new era of property management. For more information, visit solonis.com.

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